Refund policy

Return & Refund Policy – PaceOne

At PaceOne, your satisfaction is our priority. If something isn’t right, we’re here to make it right — fast and hassle-free.

📩 Contact Information

For any return or refund request, please contact us at:
supportpaceon@gmail.com

🔄 Returns

We accept returns within 30 days of receiving your order.

To be eligible for a return:

  • Item must be unused, unworn, and in original condition
  • Must include original packaging and tags
  • Proof of purchase is required (order number or receipt)

⚠️ Items that do not meet these conditions may not be accepted.

🚫 Non-Returnable Items

For hygiene and safety reasons, we do not accept returns on:

  • Underwear / интим apparel
  • Final sale items
  • Gift cards

💸 Refunds

Once we receive and inspect your return:

  • You will be notified of approval or rejection
  • If approved, your refund will be processed to your original payment method within 5–10 business days

⏳ Depending on your bank or provider, it may take additional time for the refund to appear.

🔁 Exchanges

We only replace items if they are:

  • Defective
  • Damaged
  • Incorrect (wrong size/item sent)

If you need an exchange, email us at supportpaceon@gmail.com with:

  • Your order number
  • Clear photos of the issue

🚚 Return Shipping

  • Customers are responsible for return shipping costs
  • Shipping fees are non-refundable
  • If the item is defective or incorrect, we will cover the return cost

❗ Order Issues (Damaged / Wrong Items)

If your item arrives damaged or incorrect, contact us within 7 days of delivery.

Include:

  • Photos of the item
  • Your order number

We’ll resolve it quickly — no stress.

⏱ Late or Missing Refunds

If you haven’t received your refund:

  1. Check your bank account again
  2. Contact your credit card company
  3. Contact your bank

If you still need help, email us at supportpaceon@gmail.com

🧠 Smart Shopping Reminder

Before purchasing, please double-check:

  • Size charts
  • Product descriptions

This helps avoid unnecessary returns and ensures you get exactly what you want.

✨ Final Note

We’re building PaceOne to deliver not just clothing — but confidence.
If something doesn’t feel right, we’ve got your back.